To ensure that our quality management system is documented, certified and continuously improved to fulfill the requirements of the ISO 9001 standard,
To provide immediate and uninterrupted support to customers and to regularly and continuously carry out marketing, sales, demo/presentation, installation, training, maintenance and after-sales support of the Electronic Document Management System and Document Management System, for our products that can be used in all industries,
To continuously improve our products within the framework of legal legislation and standards in line with the demands and requests from our customers,
To take necessary actions to immediately address complaints, suggestions and dissatisfactions from our customers, to follow internal and external solution proposals until they run out, to resolve them and to ensure 100% customer satisfaction,
To act in accordance with all national laws and regulations related to our activities, to follow the updates and adapt them to our products,
To create environments in which our employees can express themselves as participants, sharers and creators and constantly improve themselves, to raise their awareness through continuous training,
To provide corporate solutions to company needs with our approach based on sense of responsibility, open communication and team spirit,
To control, monitor and review Quality Management System with internal and external audits and to make the system constantly compatible and to provide continuous improvement.
INFORMATION SECURITY AND PRIVACY POLICY
As 3 ARTI, within the scope of the implementation of the Information Security and Privacy Management System (ISMS and PMS) in the activities of Software Production and Software Development, Software Support, Computer and Peripheral Units, Network Sales and Marketing in the organization's headquarters and central units;
To make the risk management methodology continuously applicable for our company, customers and suppliers, by defining information assets, identifying risks and taking control measures related to risks, in order to comply with the principles of confidentiality, integrity and accessibility of the information required by the Information Security Management System,
To protect the confidentiality of personal data of all our stakeholders who may be affected by the processing of personal data, to collect, process and store personal data in accordance with explicit consent or legal regulations, to protect against unauthorized access, disclosure or loss of personal data, and to provide the necessary communication and application mechanisms for data owners to exercise their application rights,
To protect the accessibility, integrity and confidentiality of the information of our company and our customers by the authorized authorities and persons,
To increase workforce, quality, performance and competitiveness within the scope of Information Security, to ensure compliance with standard and legal regulations,
To control, monitor and review the efficiency of the ISMS through internal and external audits, ensuring the system is continuously compatible and continuously improving
